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Turn negative attitudes into positives Giving a review - or receiving one - is a challenging experience, even when the news is good. Prevent performance appraisals from turning into disasters with The Dreaded Appraisal.
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Demonstrates the techniques for a successful performance appraisal meeting for all levels of managers. Includes: Every Manager's Nightmare and Every Appraisee's Dream.
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Four Video Series: John Cleese discovers how to explain benefits, meet objections and spot buying signals. He also learns how to stay cool and dispassionate when a customer appeals to criticize him and his products.
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An Employee University Favorite! Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
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Customer Service Skills
Employee University employeeuniversity.com
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