| | | | | Beyond Words: B2B Customer Service and Sales Series | What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part DVD series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Give Em The Pickle! | Give em the Pickle is one of the best selling customer service training videos of all time. Your business is not what you sell, it's who you serve. Viewers will learn what it takes to foster and maintain customer loyalty.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Difficult Guest | Guests can be difficult in three ways, The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action.
(Click the video title or image for pricing and a full description) | | More Customer Service |
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| | | | | It's a Dogs World - 2nd Edition | When it comes to reaching a healthcare audience and making trainees receptive to learning, there is no better option than It’s a Dog’s World—now in a fully revised 2nd edition released May 2008.
(Click the video title or image for pricing and a full description) | | Healthcare Customer Service |
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| | | | | What Do You Say? | What Do You Say? is fast paced, and witty. This video puts employees on the hot seat as they are challenged with more than 30 awkward, intimidating, sometimes overwhelming customer situations.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | What's Your Pickle? | The long awaited follow up to Give em the Pickle is here! Bob Farrell is back, and he's more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the "world-class pickle givers".
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Who Sold You This, Then? | An Employee University Favorite! Do you worry about your after-sales, service, technical, and installation staff making negative comments about other departments? Or making themselves look better by making the company look bad?
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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