Internal Customer Service
Customer Service training videos that teach employees the importance of serving internal customers with the same consideration as they would an external customer; accountability; internal consulting, and process improvements.
| | | | | Accountability That Works! | Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | An Inside Job | An Inside Job - In a hotel scenario, an investigator is called in to investigate mismanagement, and identifies how people in departments not dealing with customers are actually letting external customer service down.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | Between You and Me | Between You and Me - Solving Conflict uses believable, realistic role-plays to help workers embrace teamwork and solve their own conflicts with minimal management intervention.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | But I Don't Have Customers | The characters in this outstanding training video are set in an Information Technology department but applicable to any team looking to raise internal customer service awareness.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | What to Do When Conflict Happens | What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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| | | | | We're On the Same Team Remember | Participants see how listening to clients' needs and expectations, clarifying inter- and intradepartmental tasks when servicing the customer, and being available and responsive are all crucial to keeping customers from going elsewhere.
(Click the video title or image for pricing and a full description) | | Customer Service Skills |
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| | | | | Who are THEY Anyway? | Who Are ‘They' Anyway? and the accompanying Facilitator's Guide are designed to help you and your organization make the shift from looking for "them" to blame to realizing that there IS no "them" and beginning to accept personal accountability.
(Click the video title or image for pricing and a full description) | | Internal Customer Service |
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