Training videos that teach basic telephone customer service skills and phone etiquette. Training videos that train customer service representatives and call center employees to resolve customer enquiries effectively and professionally.
Note: 1 on 1: Informal Employee Performance Review is included on this list because many of the coaching scenes are dealing with a call center employee.
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal.
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Common Courtesy On The Phone. Why does there seem to be one set of rules for the way we behave when we're physically with other people, and a whole different set of rules for the way we act when we're separated, as we are when we're on the phone?
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Telephone Training program specializes in teaching telephone skills that please customers and set your business or organization apart from everyone else. Our 10 easy to understand steps will empower your team to provide excellent telephone service!
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In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
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Phone Skills
Employee University employeeuniversity.com
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FREE Previews! Make an informed decision with a free preview; while browsing our web site for training videos you'll notice that many of the training videos can be preview on-line; many can be shipped to you on DVD via mail for evaluation.
