Business books on leadership and management; executive skills; employee development.
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| | | $695.00 | Providing Exceptional Service in Government. There's nothing quite so powerful as viewing circumstances from the other person's perspective. Video Details... |
| | | | $695.00 | Government employees will be able to immediately apply the six principles covered in the film to all their interactions at work. Video Details... |
| | | | $695.00 | Employees will see that excellent customer service in the public sector doesn't have to be a dream. Video Details... |
| | | | $695.00 | Why not let the Father of GPRA teach your team the fine points and benefits of strategic planning? That's just what Strategic Planning In Government, Not Business As Usual, Federal Government Version will do. Video Details... |
| | | | $895.00 | This new video identifies and illustrates the four simple but critical cornerstones of excellent customer service: GREET the customer, RESPECT the customer, LISTEN to the customer, and REALLY help the customer! Video Details... |
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The Manager's Communication Handbook A Practical Guide to Build Understanding, Support and Acceptance This powerful handbook will allow you to connect with employees and create the understanding, support and acceptance critical to your success. It will introduce you to the four key dimensions of communication and teach you how to eliminate communication static. As a bonus, the book contains 44 tactical and practical tips that address the most common forms of static found in phone and voice mails, e-mails, memos, meetings, presentations and feedback. Order today and begin communicating more effectively! Price: $9.95 each. Quantity Discount | 1-99 | $9.95 | 100-499 | $8.95 | Call 1 (888) 215 - 8532 for discounts on quantities larger than 500. |
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