Customize your training with 72 situation-specific high quality video clips. Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.
Item#:6222 Purchase: $995
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75 Minutes of Customer service scene clips!Customize your training with 72 situation-specific high quality video clips. Finally, an affordable video clip library with enough variety to help you build customer service training courses unique to every type of trainee.
You receive multiple video clips in these Customer Service topic areas:
Attitude
Communication
Problem Solving
Service Recovery
Supervising a Customer Service Department
Internal Customer Service
Plus your will have a variety of video clips in each of these service categories: face-to-face (including field) & telephone, business-to-business & business-to-consumer, as well as employee-to-employee/internal customer service.
All in all, you get:
72 professionally-produced video clips
A total of 75 minutes of total video (clips run between 20 seconds and 2 minutes each)
Each clip in 2 formats: with narration to "set up the scene" and tell viewers what to look for, and without narration.
The entire library on BOTH: DVD for as-needed viewing, and CD-ROM for importing into PowerPoint presentations (easy-to-follow tutorial shows you how).
The accompanying Leader's Guide gives context to each clip, suggests where and how to use the clips and explains how to combine clips for maximum impact. Discussion starter questions and activity suggestions are also included.
Create highly relevant courses for new-hires and develop refresher courses for seasoned staff. Over 20 different workplaces are represented including: general office, call center, government, healthcare, automotive/transportation, financial services, and more.
Product Details
Customer Service Toolkit
Item#:
6222
Pricing:
$995
Purchase Includes:
Video clips on 1 DVD and 2 CD-ROMs, each with 2 versions of all clips: with introductory narration and without; printed Leader's Guide and Leader's Guide on CD-ROM.
Length:
75 Minutes
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Discount Information
INDUSTRY DISCOUNTS
Federal Gov: 10%
State/Local Gov: 10%
Education: 10%
501C3 Non-Profit: 10%
VOLUME DISCOUNTS
1-2:
10%
3-4:
15%
5-9:
20%
10-14:
25%
15+:
Call 888-215-8532 For a Special Quote.
Training Video Discounts
Vary Product to Product
Prices and discounts listed are for this item only; if you are purchasing multiple copies of this title then apply the volume discounts above. However, if you are purchasing a copy of this title, along with other title(s), please call us, we may be able to offer you a greater discount than those listed.
Discounts available only by orders made by phone, email, or fax.
HOW TO ORDER: Customer Service Toolkit
Order On-Line Via Secure Shopping Cart
Click the Purchase or Rent Button above and pay with Visa, Master Card, or American Express.
!Industry discounts (government, education, and non-profit) must be via phone order, fax order, or mail order.
!Pricing for training videos in alternative formats and languages must be quoted over phone or via email if they are not listed in the product description.
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Call Toll Free: 1-800-774-4870
A training consultant will assist you with selecting the most appropriate training media for your learning objectives. And apply all available discounts.
If you need additional information about Employee University in order to proceed with a purchase, please call 1-800-774-4870 or email us at euonline1@employeeuniversity.com
Purchase Order Via fax, standard mail, or email Fax: (740) 654-8104
Mail: Employee University Attn: INET 702 S. Ewing St Lancaster, Ohio 43130
