We Need To Talk

Coaching Employees in Healthcare - address health-care staff performance issues in a uniformed coaching session! Item#:4385    Purchase: $625   7-Day Rental: $295* Scroll Down for Product Details and Ordering Information.   ***  Includes Facilitator Materials ***   See it before you buy it with a Free Online Preview  (Scroll Down - Right Margin)

We Need To Talk

For self-study and facilitated training, this unique and dramatic case study-style video presents a typical health-care environment. It dramatizes how managers in health care can prepare themselves for handling all the difficult issues, emotions, evasions, and diversions that come between an employees' ability to perform their daily job tasks and most importantly, care for their patients. Six sensitive and detailed steps, plus the key counseling techniques presented in this health care version of We Need to Talk comprise a successful agenda for facing health-care workers who need a boost in their attitude and performance!

Set in two different environments, this video incorporates two typical health-care facility scenes. The first segment, centered around a formal patient complaint, features Maria, director of patient relations and Ray. Here, viewers are made aware of the structure of a performance counseling meeting as they explore the main interpersonal skills and techniques managers should use. The second segment sets up an actual performance counseling meeting between Alan, director of hospital public relations and Steve to show viewers how meeting strategies unfold for a positive outcome.